1. Production Lead Time: Every Picasso painting kit is custom-crafted at our Colombo workshop. Tracing the precision outline and blending the custom acrylic paints takes approximately 2-3 business days after payment confirmation.
2. Courier Transit: Once dispatched, courier delivery via certified domestic courier partners takes 1-2 business days within Western Province and 2-4 business days for outstation destinations.
3. Tracking: A unique tracking reference will be provided upon dispatch, allowing you to track your parcel in real-time.
Because each canvas board and paint set is strictly personalised to your uploaded or selected photograph, kits cannot be returned for a change of mind once production tracing has commenced.
Damaged or Missing Items: If your canvas arrives damaged or a paint pot is compromised in transit, please notify Codeso support within 48 hours of receipt with a photo of the package. We will immediately dispatch replacement paints or a freshly traced canvas board at no additional charge.
1. Customer Photos: Your uploaded personal photographs are stored in a secure, non-public vault and are exclusively utilized for generating your paint-by-numbers tracing canvas and paint legend.
2. No Unauthorised Marketing: Personal photographs are never shared publicly or used in promotional materials without your explicit, separate written consent.
3. Data Retention: Production files are archived securely for 30 days to facilitate re-prints or customer assistance, after which unneeded working files are safely purged.
1. Stylized Artistic Representation: The customer acknowledges that the finished paint-by-numbers canvas is a stylized, simplified acrylic interpretation based on up to 10 physical paint colours, and not a photographic reproduction.
2. Independent Brand: Picasso is a creative project proudly developed by Codeso in Sri Lanka. It holds no affiliation with Pablo Picasso or any third-party estates.